About Moscow Hotels

Moscow Hotels is a web-based hotel booking service that offers you discount room rates for a large number of top hotels in Moscow, Russia. Moscow Hotels is an independent company, and we contract directly with our partner hotels to get the best possible discounts on rooms. We are totally independent and impartial, so our qualified, experienced sales team can also offer reliable, helpful advice on where best to stay in Moscow whatever your budget.
If you have a query about your booking, or if you want to consult the Moscow Hotels sales team about any aspect of your stay in Moscow, feel free to contact us by e-mail at mail@moscow-hotels.net, by telephone on +7 812 303 8647 or by fax on +7 812 303 8648. We will be happy to help you any time during our office hours (Monday to Saturday, 9.30am to 10.30pm UTC+3).
When you book a hotel room with Moscow Hotels, you contract directly with us. Therefore, you should direct all enquiries regarding your booking to the Moscow Hotels customer services team, and not to the staff at your chosen hotel. The same goes for any queries about payment. Should you have any complaints about your hotel that cannot be resolved during the course of your stay, then please contact Moscow Hotels, and we will do our best to help you resolve them.
At Moscow Hotels, we do everything we can to keep our hotel reviews and information up-to-date. All of our featured hotels have been visited and extensively examined by our staff. However, we do deal with a large number of hotels, and we cannot guarantee that all details of services, amenities, room furnishings, etc., are 100% accurate at present. It is always worth checking your chosen hotels own website for the latest news on hotel features and services. The photographs displayed on our website are pictures of the rooms that we have seen in each hotel. This does not mean that the room you book will look exactly the same as the one in the picture rooms in each category may differ substantially in design and decoration. Our photographs are there to give a general impression of what you can expect. However, if the accommodation provided differs significantly from that advertised on the website, do please contact Moscow Hotels customer services team so that we can rectify the problem.
If you are not satisfied with your accommodation when you arrive at your chosen hotel, you should first contact the hotels reception desk to see if the matter can be settled directly. If you are unable to get a satisfactory solution to the problem from the hotel, then please feel free to contact a member of the Moscow Hotels customer service team, and we will do everything we can to help settle the matter to your satisfaction.