Service Agreement for Paid Visa Support

The following terms and conditions govern the provision of visa support documents for a fee, ordered through http://www.moscow-hotels.net (hereinafter "the Website").

Please read the following carefully. These terms and conditions shall be considered a binding contract between you and Moscow Hotels JSC. By submitting an order for visa support documents through the Website, you agree to abide by the following terms and conditions.

1. The Website is owned and operated by Moscow Hotels JSC (hereinafter "Moscow Hotels"), a closed joint-stock company established and operating under the laws of the Russian Federation, registration number 1037835005504. If you have any queries concerning the provision of visa support documents or these terms and conditions, please contact us by telephone (+7 (812) 303-8647), fax (+7 (812) 303-8648), or email (mail@moscow-hotels.net).

2. Moscow Hotels provides visa support free-of-charge for clients who book accommodation or order travel services through the Website. Paid visa support ordered through the Website is provided by independent companies (hereinafter "the Visa Support Provider") with no affiliation to Moscow Hotels.

3. Moscow Hotels, undertakes to process traveller information and payments on behalf of the Visa Support Provider. However, Moscow Hotels does not accept any liability for the performance of the Visa Support Provider in the provision of visa support documents, and shall not be held liable in any way for damages or losses incurred as a result of poor performance or non-performance on the part of the Visa Support Provider.

4. The Visa Support Provider undertakes to provide the support documents necessary to apply for a 30-day Russian Travel Visa. These documents comprise a Tourist Voucher and Tourist Confirmation. These documents are not a visa, they do not secure entry to the Russian Federation, and nor do they guarantee the issue of a Russian visa.

5. The Visa Support Provider undertakes to provide visa support documents by fax or by email as an attachment in .pdf format. Hard-copy visa support documents can also be couriered to clients in some cases, but this service shall incur an additional fee, and it is the client's responsibility to ascertain in which format visa support documents must be presented at the Russian consular department where they wish to make their visa application. For more information about obtaining hard-copy visa support documents, please call +7 (812) 303-8647.

6. Neither Moscow Hotels nor the Visa Support Provider accepts any liability for the success or failure of your visa application, which is entirely at the discretion of Russian consular missions, and shall not in any circumstances be liable for damages or costs howsoever connected with your failure to obtain a Russian visa, with delays in obtaining a Russian visa, or with any other difficulties connected with your entrance into or exit from the Russian Federation.

7. In order to obtain Visa Support Documents, you will need to submit full details, including passport information, for each traveler for whom accommodation is being booked. Moscow Hotels and the Visa Support Provider accept no liability for incorrect information submitted by you, or for any problems that may arise as a result of such incorrect information.

8. For each set of Visa Support Documents ordered, Moscow Hotels will charge a sum of $45 to the credit card provided by you on the order form. This sum will be charged at the moment your request for Visa Support Documents is processed, and it is your responsibility to ensure that you have sufficient funds available to meet the payment. This payment is non-refundable, and Moscow Hotels undertakes to transfer the funds to the Visa Support Provider on your behalf.

9. All Russian Visas have to be registered with immigration services within three working days of your arrival in Russia. The responsibility for your timely registration lies with you and the organization providing your accommodation in Russia, in other words your hotel or apartment landlord. We urge you to ensure that you are registered as soon as possible after your arrival in the Russian Federation.

10. You irrevocably submit to the exclusive jurisdiction of the courts of the Russian Federation to settle any dispute which may arise out of or in connection with these terms and conditions.

11. Where relevant, you may print and keep a copy of these terms and conditions.

12. If any part of these terms and conditions is held unenforceable under the laws of the Russian Federation, all other terms and conditions herein shall continue in full force and effect.